Understanding Your Subscription & Refunds
Subscription FAQs: Billing, Cancellations & Refunds
We believe in being fully transparent about how your Annuities Genius subscription works. Please take a moment to read through this article so you always know what to expect.
Free Trial
New accounts start with a 14-day free trial. You will not be charged during this period.
Before your trial ends, we will send you a reminder email giving you time to decide whether you'd like to continue. If you do not cancel before the trial expires, your subscription will automatically activate and your card will be charged for the plan you selected at sign-up.
The trial period is your opportunity to evaluate the platform at no cost. We encourage you to take full advantage of it.
How Billing Works
Annuities Genius offers monthly and annual subscription plans. During checkout, your selected plan and the exact amount due are clearly displayed before any charge is processed. You must confirm your selection before anything is charged nothing is automatic or hidden.
- Monthly plans renew each month on your billing date
- Annual plans renew once per year on your renewal date
- A renewal reminder email is sent before every billing cycle
Important: Renewal emails are sent from Agatha Global Tech LLC - that is our parent company. Please ensure these emails are not going to your spam or junk folder. We strongly recommend adding our sending addresses to your contacts so you never miss a notification.
Note: Annual plans do not automatically switch to monthly. If you would like to make a plan change, please contact us before your renewal date.
What You Are Paying For
Your subscription covers access to the platform - not usage. This means your billing is based on having access to all features and tools, regardless of how often you log in. This is standard practice for all subscription-based software platforms.
Cancellations
You can cancel your subscription at any time directly within the platform. No need to contact support - simply navigate to your account settings and select the cancellation option.
Upon cancellation:
- You will receive a cancellation confirmation email immediately
- Your access remains fully active through the end of your current paid period
- You will not be billed again after that date
- If you are still unable to find how to do this, or if you cannot reach us by email or by phone during business hours, it will be charged. We do not offer refunds in this situation.
Please note: If you do not cancel before your next billing date, your subscription will renew and the charge will be processed per your plan terms.
Refund Policy
Because we provide a 14-day free trial, clearly display all charges at checkout, and send renewal reminders before every billing cycle, we do not issue refunds on completed billing cycles. This policy applies consistently to all accounts.
We understand this may be disappointing in some situations, but we are committed to being upfront about this from the start. The tools are in place the trial, the reminders, the cancel button to ensure you are never charged unexpectedly.
If you believe there has been a genuine error on our end, please reach out and we will review your account.
Tips to Stay on Top of Your Subscription
- Check your email regularly for renewal reminders from Agatha Global Tech LLC
- Add our emails to your contacts so notices don't land in spam
- Set a personal reminder a few days before your renewal date if needed
- Cancel before your billing date if you no longer wish to continue
Still Have Questions?
We're here to help.
- 💬 Live Chat — available directly in the platform
- 📧 Email — help@annuitiesgenius.com
- 📞 Phone — 949-600-7707